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Certain capabilities of the Veridox API are available as optional feature modules. These features are not enabled by default and must be activated for your organisation before the corresponding endpoints can be used.

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How Feature Modules Work

When you call an endpoint that requires a feature module that has not been enabled for your organisation, the API returns a 403 Forbidden response with the following error: 
{
  "error_code": "request.organisations.module.not-enabled",
  "error_message": "This feature is not enabled for your organisation."
}
This is distinct from a permissions error — your API key is valid, but the feature itself has not been activated.

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Getting a Feature Enabled

Contact your organisation admin and ask them to enable the relevant feature module. If your organisation admin needs assistance, they can reach out to support@veridox.ai.

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Feature-Gated Endpoints

The following API sections require their respective feature module to be enabled:
Feature ModuleAffected Endpoints
Document RequestsCreate, List, Get, Resend, Void