User Registration

This guide walks you through creating your Veridox account, from initial sign-up to generating your first API key.

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Account Creation Process

Veridox uses a secure multi-stage verification process to ensure only authorised users can access the platform:

1. Sign Up - Create your account with email verification
2. Admin Approval - Manual verification by Veridox administrators
3. Login - Access your dashboard
4. Generate API Key - Organisation owners can create API keys for integration

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Step 1: Create Your Account

Visit the Veridox sign-up page for your region and register with your details:

• UK: uk.veridox.ai/signup
• Canada: ca.veridox.ai/signup

1. Enter your email address
2. Choose a strong password
3. Provide your first and last name
4. Click Sign Up

After registration, you’ll receive a verification email with a one-time passcode (OTP).

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Step 2: Verify Your Email

1. Check your email inbox for the verification code
2. Enter the 6-digit OTP code on the verification screen
3. Click Verify Email

Once verified, your account status will change to Email Verified and you’ll be notified that admin approval is pending.

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Step 3: Wait for Admin Approval

After email verification, Veridox administrators will review and approve your account. This manual review process helps ensure platform security. What to expect:

• You’ll receive an email notification once your account is approved.
• Approval typically takes 1-2 business days.
• You cannot log in until your account is approved.

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Step 4: Log In to Your Dashboard

Once your account is approved:

1. Visit the login page for your region:
   • UK: uk.veridox.ai
   • Canada: ca.veridox.ai
2. Enter your email and password
3. You now have full access to your dashboard

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Step 5: Generate Your API Key

Once logged in, organisation owners can generate API keys for programmatic access:

1. Navigate to Settings in your dashboard.
2. Select the Organisation tab.
3. Provide a Name and Expiry Date for the key.
4. Click Generate API Key.
5. Copy and securely store your API key — it will only be shown once.

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User Journey Overview

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Common Issues

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Email Not Received

If you don’t receive the verification email:

• Check your spam/junk folder
• Verify you entered the correct email address
• Request a new code from the verification screen

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OTP Code Expired

OTP codes expire after 10 minutes for security. If your code expires, request a new one from the verification screen.

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Account Not Approved Yet

If you’re waiting for admin approval:

• Approval typically takes 1-2 business days
• Contact support if approval takes longer than expected

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Forgot Password

Use the Forgot Password link on the login page to reset your password.

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Security Features

Veridox implements multiple security layers to protect your account:

• Email Verification - Confirms account ownership
• Admin Approval - Manual review prevents automated abuse
• Secure Authentication - Password-based login
• API Key Authentication - Separate credentials for API access
• Audit Logging - All account activity is logged

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Regional Access

Veridox is available in multiple regions. Sign up at the endpoint closest to your location:

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Team Members vs Organisation Owners

Organisation Owners can:

• Generate and manage API keys
• Configure organisation settings
• Upload organisation branding
• Create cases and analyse files

Team Members can:

• Access the dashboard
• View cases and analysis results
• Create cases and analyse files

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Next Steps

Once you have your API key, you’re ready to start using the Veridox API: